Returns & Cancellations

Returns Procedure

At Neat Car Parts we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

    Before returning any goods please read our Terms and Conditions.
    Any products returned must be in a re-saleable condition & include the original packing and documentation.
    Neat Car Parts must be informed of any return requests within 7 days of the original order date.
    Handling Charge of 20% will be charged if item is Returned, wrongly purchased or a simple change of mind and if supplied correctly by us.
    Any shortages or problems should be reported within 7 days, Anything over this time may not be accepted.

Before returning your item(s) please contact Neat Car Part Ltd for a Returns Reference Number.

    To Obtain a Returns Refrence Number either:
        Call Neat Car Parts Customer Services Department on +44 (0) 1895 907 050.
        Email the customer service department at

Once your return is authorised an acknowledgement will be emailed to the address used on your original order.

Lines are open 9:00 - 18:00 Monday to Saturday. Any products returned without a valid Returns Authorisation number will be refused.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund.

Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:

Return Reference Number. *****
52 Station Road
West Drayton

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Neat Car Parts will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

All returns must be received within 7 days of receiving a Returns Authorisation Number.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.

Any Packages received without a valid Returns Authorisation number on the outside will be refused.